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Privacy Policy

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Sydro is committed to respecting and protecting the privacy of its users. As a data controller, the app processes personal data responsibly and by GDPR principles. This document details how our app collects, uses, shares, and safeguards user data, while also informing users of their rights under GDPR data protection law.

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Type of Data Collection

The app collects various categories of data to deliver its services effectively. This includes personal identification data such as names, email addresses, and phone numbers, particularly when users create an account or initiate contact. Technical and usage data are also collected, such as device type, IP address, operating system, and in-app activity. If users permit, location data may be gathered to enable location-specific features. Additionally, any other information voluntarily provided by users, such as through support queries or feedback forms, is also processed. For users engaging with the virtual currency and gifting features, while we do not directly collect payment card details, we may collect transaction identifiers, purchase history, and withdrawal records related to Coins and gifts for internal record-keeping, account management, and fraud prevention purposes.

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Legal Basis for Processing

Under GDPR, data processing must be grounded in a lawful basis. For the Amro app, processing is justified by several such bases. When users create accounts or use core features of the app, the processing is based on contractual necessity. Optional functionalities, such as location tracking or marketing communications, are carried out based on user consent. In certain instances, such as when data is required for compliance with legal obligations, this provides another legal ground. Lastly, some data processing is based on the legitimate interests of improving app performance and preventing fraud, provided users’ rights are not overridden.

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Purpose of Data Use

Collected data is used for various essential purposes. It enables the core functionality of the app, supports the creation and management of user accounts, facilitates customer support, and improves the user experience through performance analysis. Data collected is also used to facilitate the purchase and management of virtual currency (Coins), enable the gifting feature, process withdrawals of accumulated gifts, and detect and prevent fraud related to these financial activities. Furthermore, it helps Amro fulfill its legal obligations and refine its services based on usage trends and feedback.

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Data Sharing and Transfers

While user privacy is a priority, some data sharing is necessary. The app may share personal data with trusted service providers, such as cloud hosting platforms and analytics services, under strict data protection agreements. Specifically, we share necessary transaction data with trusted third-party payment processors to facilitate the purchase of virtual currency. If required by law, data may also be disclosed to regulatory authorities. In the event of a business transfer—such as a merger or acquisition—personal data may be shared with the successor organization.

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User Rights under GDPR

Users of Amro benefit from a range of rights guaranteed by the GDPR. These include the right to access their data, rectify inaccuracies, and request deletion ("the right to be forgotten"). Users may also request that data processing be restricted or object to specific types of processing, particularly those based on legitimate interests or direct marketing. They also have the right to data portability, allowing them to receive their data in a structured, machine-readable format. Importantly, where processing is based on consent, users have the right to withdraw their consent at any time without affecting the lawfulness of previous processing. Users may contact Amro to exercise these rights or file a complaint with their local Data Protection Authority.

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Data Retention and Security

Our App retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and operational requirements. Once the retention period ends, the data is securely deleted or anonymized. To ensure data integrity and confidentiality, the app employs robust technical and organizational security measures, such as encryption, secure data storage, and regular vulnerability assessments.

 

Children’s Privacy

The app is not designed for children under the age of 16. Amro does not knowingly collect or process data from minors. If it becomes aware that data has been collected from a child without verified parental consent, appropriate measures will be taken to delete such data immediately.

Changes to the Policy

To maintain transparency, Amro may update its privacy policy to reflect changes in its data practices or legal obligations. Users will be notified of significant changes through the app, and the revised policy will always include the most recent one.

Contact Information

For questions or concerns about this privacy policy, users are encouraged to contact us directly with the below address

 

Conclusion

The protection of personal data is not just a regulatory requirement but a trust-building responsibility for all app developers. Through this GDPR-compliant privacy policy, Amro demonstrates its dedication to user rights, transparent data practices, and the responsible management of personal information. As privacy expectations and regulations evolve, so too will the app’s commitment to maintaining the highest standards of data protection.​​​

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